policies

returns/refunds

If you would like to make a return, please contact us within 14 days of receiving your package and we will accept the return in the form of Store Credit. We will then provide you instructions on mailing your package back to us at your expense. Store Credit will only be made to the product, and not the shipping cost.

All jewelry must be returned unworn and in their original condition and packaging. Earrings are NOT returnable due to hygiene reasons.

Sophie's Jewelry Shop holds the right to deny a return if the product returned does not meet our return policy requirements. You are responsible for the return shipping costs as well as items lost or damaged, thus we recommend shipping with tracking and insurance.

exchanges

Sophie's Jewelry Shop does not do exchanges of any kind. If you have any problems, feel free to fill out our contact page.

lost/damaged parcels, and returned packages

For parcels that are shipped with tracking & insurance, any lost or damaged parcels can be claimed through USPS.

For parcels that are shipped with NO tracking & insurance ($2.50USD), we are not responsible for any lost or damages

All parcels that are "Returned To Sender" will be disposed upon returning to our shipping carriers.

Please ensure the correct shipping address is placed on the order as we will not send a replacement parcel or offer a refund if the parcel was "Returned To Sender" for the following reasons:

1. The address provided by you was not correct.
2. The parcel is unclaimed once attempted to be delivered.

Please double check this address is correct before checking out. We are not responsible for packages shipped to wrong address. It is the buyer’s responsibility to ensure that all shipping information is correct when placing the order.

All parcels that are "Returned To Sender" due to incomplete or inaccurate address will be disposed upon returning to our shipping carriers. Please ensure the correct shipping address is placed on the order as we will not send any replacement parcels due to incorrect addresses.

International Shipping

Sophie's Jewelry Shop does not ship internationally. We only ship within the United States. We are very sorry if this inconveniences you.